News

Serving it up on the net

A Facebook page has been started which rates customer service in Mackay.
A Facebook page has been started which rates customer service in Mackay.

WHEN Rodd Jensen returned to his hometown of Mackay after a 24-year absence, he was disappointed to notice the region still lacked good customer service.

"I found it was just there you go, if you don't like it there's the door," Mr Jensen said.

Not content to accept the status quo, Mr Jensen has recently created a Facebook page which aims to praise businesses that practise good customer service while publicly denouncing those who don't.

The site is called LOST (Lack Of Service There) POST (Plenty Of Service There), and can be found by using the Facebook search tool.

Mr Jensen said his own experience in the hospitality industry had encouraged him to create the site.

"I left (Mackay) at 17 to learn what I do because there was nowhere up here that supplied any training, or if (there were) they were few and far between," Mr Jensen said.

"I'm a manager in the hospitality industry; that's what I've done the majority of my life. But in life I look for treatment of a person, not just a dollar sign or a number, basically."

Mr Jensen said as moderator of the site, he would make sure posts were made in a constructive, not defamatory manner.

"It is in no way to be defamatory and all posts come to me," he said.

"I will contact the business themselves, the public relations department or management to query if it's just one little thing ... (or) if it's an ongoing ... problem.

"No staff are individually mentioned on the page."

Do Mackay stores have good customer service?

This poll ended on 12 November 2012.

Yes - 14%

No - 85%

This is not a scientific poll. The results reflect only the opinions of those who chose to participate.

Topics:  customer service facebook page


Stay Connected

Update your news preferences and get the latest news delivered to your inbox.

Qantas cuts flights to Thangool

BON VOYAGE: A QantasLink Q300 flies out of Thangool Aerodrome in 2014.

Airline will cease Brisbane to Biloela route from February 1.

Why old Telstra customers will lose service - permanently

TELSTRA will close its old 2G network on Thursday, December 1, meaning customers will need to upgrade to a more modern 3G phone.

What you need to know before Thursday

HEATWAVE: Towns to be scorched as temps pass 40°C

SUMMER is going to arrive at full force this week,

Local Partners

David Attenborough on facing his mortality

Sir David Attenborough in a scene from the TV special The Death of the Oceans.

Life without Sir David Attenborough is hard to imagine

Goooodbye Hamish and Andy (from our radios)

Hamish and Andy

The pair have been on air since 2006

Saying "I do" changed Shia's outlook on marriage

Shia LaBeouf has a new outlook on marriage since he tied the knot.

Singer tunes in to first movie role

Tori Kelly voices the character Meena in the movie Sing.

Musician Tori Kelly voices Meena the teenage elephant in Sing

Cricketing greats bring Aussie mateship to commentary box

Cricket commentator Adam Gilchrist.

ADAM Gilchrist enjoys the fun of calling the Big Bash League.

The dead help solve the case

Debut novel delivers on wit, violence and shock

Chinese locked out of Australian property market

The rules are different if you're a foreigner

The buyer was from China - the trouble started right there

Morrison signs off on new affordable rental model

Australia's Treasurer Scott Morrison speaks during a press conference after a meeting of the Council of Federal Financial Relations at Parliament House in Canberra, Friday, Dec. 2, 2016.

Scott Morrison signed off on development of a new financing model

Coast high-flyer's fight back from bankruptcy, $72m debt

Scott Juniper went from millionaire developer to declaring bankruptcy in2012, now he is back on top of his game again with new developments including this one in Coolum.

'Apocalyptic lending storm' causes financial collapse.

How your home can earn you big $$$$ this Christmas

This luxury Twin Waters home rents out over Christmas for more than $6000 a week.

Home owners earning thousands renting out their homes this Christmas

Ready to SELL your property?

Post Your Ad Here!