Biloela doctor loses business after 48 hours without phones

Office Manager Susan Elliott and Dr Charles Miles Photo Rebecca Hafner / Central Telegraph
Office Manager Susan Elliott and Dr Charles Miles Photo Rebecca Hafner / Central Telegraph Rebecca Hafner

FORTY-eight hours without phone service and Dr Charles Miles says it's costing him 75% of his daily business.

The chiropractor noticed his phone lines were down on Sunday.

He has had no luck getting them back up.

Dr Miles, who runs Biloela Chiropractic Clinic, said instead of seeing more than 20 patients a day, he is now seeing four.

He told The Bulletin his phone service provider was Conec2, but despite several attempts to contact them, he was still without a phone at his business.

"When I call them, all I get is a message saying that they're in a dispute with their upstream provider," Dr Miles said.

"It's killing my practice.

"I'm sure I'm just one of thousands.

"We pay our bill.

"Our account is up to date.

"The fact they're having a dispute is no excuse to affect our business."

Dr Miles said he had not had a problem in the two years he had been with Conec2.

But this problem was a major issue, he said.

"We're a rural practice," Dr Miles said.

"People live outside of town, in places like Monto, Moura, Jambin and those areas that are 30km or more away," he said.

"Clients aren't just going to drive to the office for a walk in.

"Patients know to ring my office in advance."

All Dr Miles can do is sit and wait until Conec2 contact him with a solution.

The chiropractor has tried to switch phone providers but said he'd been advised he couldn't while he still under contract to Conec2.

"It's only been 24 hours, but businesses rely heavily on their phone lines.

"This is really financially stressful."

The Morning Bulletin made several attempts to contact Conec2, which were unsuccessful.

Topics:  biloela doctor

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