News

Serving it up on the net

A Facebook page has been started which rates customer service in Mackay.
A Facebook page has been started which rates customer service in Mackay.

WHEN Rodd Jensen returned to his hometown of Mackay after a 24-year absence, he was disappointed to notice the region still lacked good customer service.

"I found it was just there you go, if you don't like it there's the door," Mr Jensen said.

Not content to accept the status quo, Mr Jensen has recently created a Facebook page which aims to praise businesses that practise good customer service while publicly denouncing those who don't.

The site is called LOST (Lack Of Service There) POST (Plenty Of Service There), and can be found by using the Facebook search tool.

Mr Jensen said his own experience in the hospitality industry had encouraged him to create the site.

"I left (Mackay) at 17 to learn what I do because there was nowhere up here that supplied any training, or if (there were) they were few and far between," Mr Jensen said.

"I'm a manager in the hospitality industry; that's what I've done the majority of my life. But in life I look for treatment of a person, not just a dollar sign or a number, basically."

Mr Jensen said as moderator of the site, he would make sure posts were made in a constructive, not defamatory manner.

"It is in no way to be defamatory and all posts come to me," he said.

"I will contact the business themselves, the public relations department or management to query if it's just one little thing ... (or) if it's an ongoing ... problem.

"No staff are individually mentioned on the page."

Do Mackay stores have good customer service?

This poll ended on 12 November 2012.

Yes - 14%

No - 85%

This is not a scientific poll. The results reflect only the opinions of those who chose to participate.

Topics:  customer service facebook page


Stay Connected

Update your news preferences and get the latest news delivered to your inbox.

Biloela residents asked to limit water this week

MAINTENANCE: Work is under way at the Biloela water reservoir at State Farm Rd.

Water reservoir under maintenance until Jan 28.

Daylight saving: 'Draw a line from Goondiwindi to Rocky'

Sunset in maryborough, Queensland. - User Contributed

Just draw a line from Goondiwindi to Rockhampton

Every's five-fer puts Teys in prime position

TOO QUICK: Adam Every took apart the Taipans' line-up to propel Primed into the competition lead.

The fast bowler took 5/9 last weekend against Dawson Valley.

Local Partners

J.K. Rowling writes through severe back pain

An aching back couldn't stop J.K. Rowling catching inspiration

Elsa voice actor's son hates Frozen

Idina Menzel's son "hates" his mother's most famous film 'Frozen'

Chrissy Teigen likes her "soft" stretch marks

Stretch marks are no problem for Chrissy Teigen

Naomie Harris in the dark over Daniel Craig's future as 007

Naomie Harris has no idea if Daniel Craig will be returning as 007

REVIEW: Will Kasey Chambers' Dragonfly take off with fans?

Kasey Chambers’ new album Dragonfly gets 3.5 stars from Cameron Adams.

CHAMBERS is back with her 11th studio album.

Ed Sheeran wants Beyonce collaboration

Ed Sheeran wants to record a duet with Beyoncé.

By the water's edge

Secure your seachange

HOT PROPERTY: Money to spend on land, buildings

File picture.

Sale, leasing of industrial real estate picks up in Mackay

Collapsed Coast company could owe up to $5 million

Staff, ATO, landlords among those out of pocket.

Ipswich block of dirt sells for $582 a square metre

JUST SOLD: A property on the Brookwater golf course sold for a record-breaking $612,000.

Property smashed 2007 record by close to $100,000

Sunday auction for historical home

Former Catholic school sure to attract spirited bidding

Ready to SELL your property?

Post Your Ad Here!