News

Serving it up on the net

A Facebook page has been started which rates customer service in Mackay.
A Facebook page has been started which rates customer service in Mackay.

WHEN Rodd Jensen returned to his hometown of Mackay after a 24-year absence, he was disappointed to notice the region still lacked good customer service.

"I found it was just there you go, if you don't like it there's the door," Mr Jensen said.

Not content to accept the status quo, Mr Jensen has recently created a Facebook page which aims to praise businesses that practise good customer service while publicly denouncing those who don't.

The site is called LOST (Lack Of Service There) POST (Plenty Of Service There), and can be found by using the Facebook search tool.

Mr Jensen said his own experience in the hospitality industry had encouraged him to create the site.

"I left (Mackay) at 17 to learn what I do because there was nowhere up here that supplied any training, or if (there were) they were few and far between," Mr Jensen said.

"I'm a manager in the hospitality industry; that's what I've done the majority of my life. But in life I look for treatment of a person, not just a dollar sign or a number, basically."

Mr Jensen said as moderator of the site, he would make sure posts were made in a constructive, not defamatory manner.

"It is in no way to be defamatory and all posts come to me," he said.

"I will contact the business themselves, the public relations department or management to query if it's just one little thing ... (or) if it's an ongoing ... problem.

"No staff are individually mentioned on the page."

Topics:  customer service, facebook page


Stay Connected

Update your news preferences and get the latest news delivered to your inbox.

SunWater to test Callide Dam gates

Callide Dam, May 2015 Photo Emma Clarke / Central Telegraph

Callide Dam will release 30 megalitres of water on Wednesday.

Cattle judging draws crowds at Moura Coal & Country Festival

Grand Champion Bull, Kenrol Jesseppi 2736 (left), exhibited by Kenrol Brahman Stud.

Kenrol Brahman Stud won Most Successful Exhibitor.

Magpie swooping season underway

Adam Burling is getting used to being swooped on his morning ride.

September is the breeding birds' peak swooping month.

Local Partners

Biloela man pleads guilty after Kariboe St lie-down

The man pleaded guilty to charges of being a public nuisance and obstructing a police officer.

$1200 fine for Thangool man caught with marijuana plants

A generic photo of marijuana plants.

A Biloela woman also pleaded guilty to possession of an ice pipe.

SunWater to test Callide Dam gates

Callide Dam, May 2015 Photo Emma Clarke / Central Telegraph

Callide Dam will release 30 megalitres of water on Wednesday.

Cattle judging draws crowds at Moura Coal & Country Festival

Grand Champion Bull, Kenrol Jesseppi 2736 (left), exhibited by Kenrol Brahman Stud.

Kenrol Brahman Stud won Most Successful Exhibitor.

Magpie swooping season underway

Adam Burling is getting used to being swooped on his morning ride.

September is the breeding birds' peak swooping month.

Breast cancer survivors give back to supporters

SUPPORTERS: From left: Jane Henney, Tessa Ives, Mandy Sanderson, Lyn Witham and Sandra Grummit at September 3's BCNA fundraiser.

Biloela fundraiser brings in more than $4200 for BCNA.

Cancer fight gets UGLY at Top Pub

CLOSE CUT: Steve Bates (right) takes a pair of clippers to Peter Law.

Duty manager Kerry McAuliffe raises over $9000.

Labor Senator slams O'Dowd on backpacker tax

Queensland Senator Anthony Chisholm.

Senator Anthony Chisholm says Ken O'Dowd wants "a bob each way".

Classic car auction draws buyers from US, Dubai

"He wants everyone to enjoy the cars, the collection got too big'

Naomi Watts and Liev Schreiber split

Naomi Watts and Liev Schreiber

Naomi Watts and Liev Schreiber have split after 11 years together.

Why Chris Hemsworth was spotted wearing nail polish

RED CARPET: Do you think Chris Hemsworth is the typical unpolished but well-natured Aussie bloke?

He's now officially the best bloke in Australia

Testament's new album is a concept album

ROME, ITALY- JULY 27, 2016: Testament photographed at The Roman Collisseium in Rome, Italy on July 27,2016. Gene Ambo

Testament to release new album

'Baby' recreates famous Nirvana cover shot 25 years later

The baby from Nevermind album has recreated the iconic cover shot.

PREVIEW: Luke Cage origin story is a strong addition to MCU

Mike Colter in a scene from the TV series Marvel's Luke Cage.

MIKE Colter stars as latest Marvel superhero to get his own series.

Kate goes down fighting in heated Survivor elimination

Australian Survivor contestant Kate Campbell.

YOGA teacher's 'good guys' alliance fails to get off the ground.

$40million hotel, shops development project for Mackay

Mt Pleasant hotel and retirement accommodation, proposed at 194-202 Malcomson St.

$40m development to take Mackay to 'the next level'

Property 200m from ocean selling for just over $100K

BEACHCOMBER PARK: Work has started on a new $19.2 million development at Toogoom.

The estate's developer is offering huge discounts for early buyers.

UPDATE: Former rodeo champ's sale rained out, now back on

Larkhill local Ken Consiglio is having an auction of most of the things on his property.

'People kept showing up and we had to turn them away'

First stages of $25 million housing development underway

New development on Madsen Rd - The Springs.

The blocks of land are much bigger than usual

Couple build their own 'tiny house' for $45k

Holly Bowen and Oli Bucher built their "tiny house" themselves, only hiring a plumber and an electrician. Photo/supplied

The house, which is built on a trailer and can be towed.

Rocky proves prime real estate in latest REIQ report

Kas Woch sold this Wood St home in Depot Hill for $107,000 in August.

A new investor's market as Rocky house prices hit lowest in state