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Energy customers warned of fee hike

Service fees have increased by more than 40 per cent
Service fees have increased by more than 40 per cent Trevor Veale

THE carbon tax has been scrapped and the region's only electricity supplier, Ergon Energy, has already passed the savings on to consumers - but one local Biloela customer says a drastically increased service fee means the savings are reversed.

The man, who chose to remain anonymous, said the service fee on his bill had increased by more than 40% since last quarter, from $50 to $86, but he received no warning.

"It's a bit rude," he said.

"We are worse off after the carbon tax repeal savings and other customers should check their power accounts.

"What's up my nose is they didn't put it up 10% like most increases, but 40%."

The customer said when he contacted Ergon Energy about the fee increase, the company told him it was to compensate for the maintenance of service meters and lines.

"My lines have been the same for 50 years," he said.

"Ergon Energy is ripping people off.

"Who gets a wage increase of 40%? Nobody."

When contacted about the fee increases, an Ergon Energy representative said the company did not set energy prices, instead they were set by the Queensland Competition Authority on behalf of the government.

"It is important to note the rebalancing of tariff structures and the carbon tax are in no way linked," the representative said.

The Ergon Energy representative said more information about power bill increases could be found on the QCA website at www.qca.org.au.


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